Plug the charging cable into the USB port on your computer, a UL-certified USB wall charger, or another low-energy charging device such as a power bank. You also need to make sure to charge the Sense in the proper pin orientation. Make sure that the charging cable of the charging pad is connected securely to the USB port of your UL certified wall charger. Solution 3: Charging contacts are not connected securely or are not aligned properly

If it is then you will have to get a new charging pad. Try to inspect if its charging cord is damaged. You should also consider the possibility that the charging pad is defective. You can check if the charger is indeed working by using it to charge another device. Try using a UL certified wall charger to charge the Fitbit. There’s a possibility that the wall charger you are using is defective or is unable to charge this smartwatch. Solution 2: The Fitbit charger is defective Once the charging contacts are clean try to check if the smartwatch is now able to charge. To properly maintain the Fitbit you should regularly keep it clean and dry.ĭo not use hand soap, body soap, dish soap, hand sanitizers, cleaning wipes, household cleaners or other similar cleaning products to clean the band or device instead only use fresh water and a soap-free cleanser. Make sure that it is dry before charging.ĭon’t use any metal material when cleaning the contacts as this will cause damage. You can use a toothbrush with rubbing alcohol. You should clean the charging contacts on the back of your device as well as on the charging pad to ensure they stay bronze or gold in color. Also, dirt found on the charging contacts of the charging pad will affect the way you charge the smartwatch. Sometimes dirt stuck on the charging pins of the Sense will prevent it from being charged. Solution 1: Clean the charging pins of your Fitbit Here are the troubleshooting steps you need to do to fix this problem. This can be an annoying issue especially if it’s almost out of power and you want to use it. One of the issues that you might encounter with your Fitbit device is when it does not charge.

Fitbit charger sense